History Protests in Kazakhstan over rising gas prices
Due to unrest in Kazakhstan, international air traffic between Russia and the republic has been temporarily suspended. Since January 6, airlines have canceled or rescheduled flights one by one. Passengers from both countries have been held hostage by the situation and cannot leave the country.
“ January 6 & nbsp; several Russian citizens were unable to catch the plane from Nur-Sultan to St. Petersburg, due to the riots in Kazakhstan, Air Astana canceled their flight. They are located at the international airport of the city of Nur-Sultan in the border area. & Nbsp; They have no food and no water. & Nbsp; They are thrown out onto the streets, they don't want to talk to them, “Izvestia wrote the day before, referring to the passenger Marina Tuktasheva.
“Air Astana, from which the Russians were supposed to take off two days ago, only paid for their accommodation for one day, then withdrew all obligations, hiding behind 'force majeure'. The whole group almost ran out of money. , and it's almost impossible to find working ATMs in the city, which is why people risk ending up with no roof over their heads and no food, ”says sister of one tourists on his Instagram.
As a reminder, since January 6, airports have ceased to operate in three cities at once – & mdash; Alma-Ata, Aktau and Aktobe. Nur-Sultan airport is operating normally, reports Sputnik Kazakhstan. The state of emergency has been declared in the country until January 19. & Nbsp;
Where and how can citizens of the Russian Federation and Kazakhstan find information on delayed flights?
In Kazakhstan, based on JSC Aviation Administration of Kazakhstan; a special hotline for 24-hour flights has been set up, reports Sputnik Kazakhstan.
It is specified that passengers will be able to receive advice on the status of flights, their delays, cancellations and refunds by calling: & nbsp; +77172 798213 & nbsp; and & nbsp; +77172 798214.
In addition, the Russian Foreign Ministry has opened a hotline to help citizens of the Russian Federation who are now in Kazakhstan.
You can contact the Ministry of Foreign Affairs not only by phone: & nbsp; +7 495 695 45 45 , but also by e-mail: & nbsp; dskc @ mid.ru & nbsp; & nbsp;
The department strongly recommends that all Russians adhere to security measures. & Nbsp; “ The authorities of Kazakhstan are taking measures to stabilize the situation in the country. At the same time, the situation in a number of cities remains tense. We strongly recommend all Russian citizens to observe enhanced personal security measures, exercise restraint, avoid places of demonstrations (riots), if possible, take refuge in hotels (houses ), to stock up on basic food, “said the Russian Foreign Ministry./p>
Ural Airlines, which announced the day before the cancellation of two flights from Kaliningrad to Almaty and back (January 6), announced that these flights will take place on January 7 and 8. But the landing and departure will be not from Almaty airport, but from Nur-Sultan Airport. For more information, you can & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp; & nbsp;& nbsp; + 7 495 488 77 77 .
But Aeroflot; has previously stated that it can only offer passengers on canceled flights between Moscow and Kazakhstan (Jan. 6-8) a forced refund. There is no information about the new departure dates yet.
“Passengers on canceled flights were offered a forced refund.” The airline will inform passengers of continued flights between Moscow and cities in Kazakhstan ', – reported on the Aeroflot website. & Nbsp;
Aeroflot call center numbers:
* 555 (Russia: MTS, Beeline, Megafon, Tele2 – free call)
+7 (495) 223-55-55
8-800-444-55-55 (in Russia the call is free)
Phones free to call the call center from abroad & nbsp; here.
How to get money for a ticket?
To complete the ticket refund procedure, according to the portal “ Compare.ru & # 39; & # 39; you need to do the following:
- find the contact details of the airline or agency where the ticket was purchased;
- study the rules of exchange or refund of tickets established in the organization;
- contact the airline or agency in person or by phone. At the same time, they can demand the passport data;
- write up a flight cancellation and refund declaration, duplicating it by email or registered mail;
- if you receive a denial, you must try again to voluntarily receive funds;
- in case of repeated refusal, it is necessary to write a complaint to the Federal Air Transport Agency, attaching correspondence;
- If all of the above options fail, you should take legal action.
What type of plane will fly from Kazakhstan to Russia on January 12? & nbsp;
Roscosmos is planning to organize a special flight on January 12 to Baikonur to bring military university cadets who are in the city in the city on winter vacation back to Russia.
“ On January 12, a plane is due to arrive with specialists from RSC Energia, who will be able to travel to Russia, it is necessary & # 39; & # 39;, – & nbsp; reported on the Baikonur City Administration website.
Sources of information:
t.me/MID_Russia/18075
t.me/s/sputnikKZ
iz.ru/1273849/izvestiia/tablo-nevyleta-chto-proiskhodit-v-aeroportakh-iz-za-besporiadkov-v-kazakhstane
baikonuradm.ru/index.php? mod = all/news & ID = 10983
sravni.ru/enciklopediya/info/kak-vernut-dengi-za-bilet-na-samolet/
