Check-in for flight ends 40 & ndash; 60 minutes before departure, and boarding & nbsp; & mdash; 15 to 25 minutes before departure. To check in your luggage on time and go through customs & nbsp; and passport control, & nbsp; you must & nbsp; to arrive & nbsp; two hours before the departure of a domestic flight and three hours before an international flight. & Nbsp; & nbsp;
What to do if you understand that you are late for the plane, read the material AiF.ru.
What should the passenger do?
If you are late at the airport due to traffic jams, freeway closures etc. and you understand that & nbsp; check-in for your flight ends, you must: & nbsp;
1. Check-in for a flight en route to the airport
You can check-in for a flight in the mobile app or on the airline's website. After that you will receive a boarding pass with a QR code on your mobile phone, which you will need to show at the counter when you drop off your luggage at the airport, when you get on the plane and at the flight attendants when you enter the plane.
You can register your mobile boarding pass in several ways:
- by email;
- using the Passbook or Wallet applications (for iOS);
- using Google Pay or Pass2u apps (for Android).
However, some airports may not accept mobile boarding passes. So, Vnukovo Airport stopped accepting electronic boarding from December 10, 2019, because they do not allow you to go through all the screening stages without showing a passport. Therefore, passengers must print the boarding pass after checking in online or receive it at the airport. & Nbsp;
Also, in the event of a pandemic, some arriving airports do not support online check-in technology. For example, mobile and online check-in of passengers departing from airports in Alicante (ALC), Barcelona (BCN), Berlin (BER), Warsaw (WAW), Hamburg (HAM), Hanover (HAJ) ), Düsseldorf (DUS), Munich is temporarily not possible. (MUC), Rome (FCO), Frankfurt (FRA), Stuttgart (STR), to London Airport (LHR).
In addition, on certain flight directions there may be special conditions for online check-in. So, for example, in Domodedovo, when boarding flights to Osh and Khujand, one cannot do without a paper boarding board. The terms of use for mobile (electronic) boarding passes can be found on websites or in airline help desks.
2. & nbsp; Call the airline and find out if it is possible to exchange a ticket for another time and date.
The airline representative should inform you that you will not be flying on this flight, but at the same time you will be using the rest of the flights on the ticket. return flight and all connecting flights.
If you notify the airline representative in advance, you may get a partial refund or the option to change the flight reservation to another date with a small additional charge. & nbsp;
There are times when the ticket is not returnable, but it is possible for an additional fee to change the itinerary, date or fare. Some tickets can be returned by paying a fee only. The possibility of & nbsp; Refund or exchange of a ticket depends on the fare at which it was purchased. & Nbsp; If this is a refundable fare, then the ticket can be exchanged or refunded, and if the fare is non-refundable, then the ticket can be exchanged or refunded, and if the fare is non-refundable, & nbsp; the ticket can only be returned for a good reason. The full cost of the non-refundable fare will be refunded to you if the airline has failed to fulfill its obligations or if you have a force majeure event related to the illness or death of your family members. It is necessary to inform the carrier of the forced refund of the ticket before the end of the check-in for the flight.
3. In the car, pack the minimum necessary in your hand luggage.
If on the way to the airport you find that you are late for your flight, put your important belongings in your carry-on baggage and give your suitcase to accompanying friends or family. & Nbsp; This way, you won't waste time checking your luggage. If there is no knowledge nearby and the baggage cannot be taken as hand baggage on the plane, go directly to the self-service baggage drop-off counter. If there is a queue, politely ask to let go. & Nbsp; You will not be able to check your baggage yourself if you:
- travel with your pet;
- carry ski equipment;
- stroller;
- if your luggage is overweight & nbsp; (except for business class passengers).
Luggage can also be checked in the luggage storage, however, it will be expensive: & nbsp; the price of a cell phone at Russian airports starts, on average, from 500 rubles for the first day. For each subsequent day, the storage price is usually lower & nbsp; & mdash; & nbsp; about 250-300 rubles.
4. Go to the special late-passenger counter & nbsp; & nbsp;
If you are late for check-in, run to the late passenger counter and try to check-in. & Nbsp; Sometimes you will have to pay extra for such express check-in, but often this service is free. & Nbsp; The decision whether or not to check in a latecomer depends on some factors: how far away is the gate, whether it is necessary to check the baggage, whether the passenger lists have already been transferred to the dispatcher . & nbsp;
What to do at the airport if you still have time to board?
If you are not late for your flight, but there is very little time left before departure, you should: & nbsp;
1. Make sure that there is no water in your hand luggage in a bottle with a volume of more than 100 ml, scissors and other prohibited items for the transportation in order to avoid delay when security.
2. Ask to surpass yourself. If you are stuck in the queue at check-in, go to the airline employee: those who are late are checked in without the queue. & Nbsp; & nbsp;
3. & nbsp; If there are 40 minutes left before departure, you can use the Fast Track service (the service involves going through all the formalities: check-in for a flight, customs control and passport in expedited mode and without queues , & nbsp; is only available at major airports). It is best to book the service online or over the phone while driving to the airport or standing in the queue at check-in. & Nbsp;
4. & nbsp; In the departure area, check the boarding gate number on the dashboard. The boarding gate is shown on the boarding pass, but the gate can be changed at any time, so it should be checked on the dashboard, as changes are not always announced via the top -speaker.
What to do if you miss your boarding?
A delay in passing the registration, passport and customs control is not considered a valid reason & nbsp; (pp. 90, 91 of the Federal Aviation Regulations). However, if you have arrived on time, checked in and checked your bags in, but are still late due to long queues & nbsp; due to the fault of the airport then you can send a certified letter to the airline or on behalf of the airport manager demanding reimbursement of your expenses. & Nbsp;
If a written refusal follows, you can go to court. To do this, it is best to hire an experienced lawyer who will represent you in court, while you can also recover the costs of his services.
When filing a claim, you must & nbsp; collect as much evidence as possible. It could be witnesses of an extended search, CCTV camera recordings, your video shoot of the search. You should also keep all receipts for any additional charges incurred if, for example, you need to check in at a hotel while waiting for your next flight or purchase a new ticket.
You can also file a complaint with Rospotrebnadzor and the prosecutor's office.
What if I miss my connecting flight?
If your flight is delayed, as a result of which you are late for the next flight, then the responsibility will be assumed by the air carrier, through whose fault this occurred. The airline should offer an alternative to & mdash; a ticket for another flight to your destination and food stamps. If this happened on an international flight, you can also claim compensation. According to & nbsp; EU Regulation n ° 261/2004 and the Montreal Convention. & Nbsp; The amount of payments varies from 125 to 600 euros and depends on the distance of the flight and the delay time. You can calculate the compensation using a calculator.
For flights to Russia, the airline will simply refund the ticket money to you or transport you to another flight. It is unlikely that it will be possible to receive compensation for flights within the country: the law only provides for the payment of a maximum of 250 rubles per hour of delay.
If you are late for the “ login '' & # 39; through your own fault, you will have to book your ticket for another flight on your own, while, depending on the fare conditions, you may be partially refunded or not be refunded at all of the ticket price. & nbsp;
Source
https://www.skyscanner.ru/news/chto-delat-esli-opazdyvaesh-na-samolet#showing-up- last-minute
https://favt.gov.ru/dokumenty-federalnye-pravila/?id=2916
